Privacy Policy

1. Data controller

The data controller responsible for your personal data is:

Zynex Nova 2000 SL
Calle Ana Navarro Número 36 3 D
Alicante, Spain
Email: service@zynex-nova.com

2. Personal data we collect

Depending on how you interact with us, we may process the following categories of data:

• Contact details — name, email address, phone number, and postal address when you request a quote, book a visit, or write to us.
• Service information — property address, job details, equipment specifications, photos, and notes related to installation, repair, or maintenance work.
• Communication records — messages sent by email, contact forms, or phone relating to enquiries, appointments, and support.
• Technical data — IP address, browser type, device information, pages viewed, and cookie preferences when you use our website.
• Billing data — invoice details and payment references where services or equipment are supplied.

We do not intentionally collect special categories of personal data unless you voluntarily provide such information and it is necessary for the requested service.

3. How we use your data

We use personal data for the following purposes:

• responding to enquiries and providing written estimates;
• scheduling, performing, and documenting plumbing, heating, air conditioning, and electrical work;
• supplying, installing, repairing, and maintaining heating and air conditioning systems;
• managing contracts, invoicing, and customer support;
• complying with legal, tax, and regulatory obligations;
• improving our website and understanding how visitors use our pages, where permitted by law and your cookie preferences.

4. Legal basis for processing

Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following bases:

• Contract — where processing is necessary to provide services or equipment you have requested.
• Legitimate interests — to operate our business, manage enquiries, maintain records, and improve our services, provided your rights do not override those interests.
• Legal obligation — where we must retain or disclose information to comply with applicable law.
• Consent — for non-essential cookies and, where required, for specific marketing communications. You may withdraw consent at any time.

5. Cookies and similar technologies

Our website uses essential cookies required for basic functionality, such as remembering your cookie preferences. With your consent, we may also use analytics cookies to measure traffic and improve content.

You can accept all cookies, reject non-essential cookies, or manage your preferences through the cookie banner displayed on our website. You may also adjust your browser settings to block or delete cookies, although some site features may not work correctly as a result.

6. Sharing and disclosure

We do not sell your personal data. We may share information only where necessary with:

• technicians, subcontractors, or suppliers involved in delivering your requested work;
• professional advisers such as accountants or legal advisers, where required;
• IT, hosting, email, or analytics providers acting on our instructions;
• public authorities where required by law.

Where processors handle data on our behalf, we require appropriate contractual safeguards.

7. International transfers

We primarily store and process data within the European Economic Area. If a service provider transfers data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, in accordance with applicable law.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or warranty requirements. Enquiry records that do not lead to a contract are generally deleted within a reasonable period unless a longer retention period is justified.

9. Your rights

If you are located in the European Economic Area or another jurisdiction that provides similar rights, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data in certain circumstances;
• request restriction of processing or object to processing based on legitimate interests;
• request data portability where processing is based on consent or contract and carried out by automated means;
• withdraw consent at any time, without affecting the lawfulness of processing before withdrawal;
• lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.

To exercise your rights, contact us at service@zynex-nova.com. We may need to verify your identity before responding.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal data.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or website functionality. The revised version will be published on this page. We encourage you to review this policy periodically.

13. Contact

If you have questions about this privacy policy or how we handle personal data, please contact:

Zynex Nova 2000 SL
Calle Ana Navarro Número 36 3 D, Alicante, Spain
service@zynex-nova.com